Privacy Policy

Graces Resort respects your privacy. This policy explains how information may be collected and used when you visit our website at gracesresort.com or contact us through the website. You may browse the website without registering. If you submit personal information through a form or other website feature, that information will be handled as described in this policy.

Collection of IP Addresses and Cookies

When you visit our website, technical information such as your IP address, internet service provider, browser or operating system details, referring page, and visit date and time may be collected automatically. This information may be used to understand website usage and improve website performance.

Our website may use cookies and similar technologies to support website functionality and understand how visitors use the site. You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.

Personal and Booking Information

If you contact Graces Resort or make a reservation, we may collect information such as your name, phone number, email address, booking dates, reservation details and other information you choose to provide. This information may be used to respond to enquiries, manage reservations, communicate booking updates and provide requested services.

If a third-party booking platform or service provider is used, your information may also be processed under that provider's privacy policy and applicable terms. Personal information may be shared where necessary to manage your reservation, provide requested services or comply with legal requirements. We do not sell personal information.

Website Analytics and Google Analytics 4

If Google Analytics 4 (GA4) or another analytics tool is enabled on our website, it may collect information about website visits, page views, interactions, browser and device details, and other usage data. This information may be used to analyse website traffic and improve the visitor experience. Analytics technologies should be managed according to the applicable consent settings and privacy requirements.

Data Security

We take reasonable steps to protect personal information submitted to us. However, information transmitted over the internet cannot be guaranteed to be completely secure. Please avoid sending passwords, payment card details or other sensitive information through unsecured email or website forms.

External Websites

Our website may contain links to external websites or booking services. Graces Resort is not responsible for the privacy practices or content of those external websites. Please review their privacy policies before submitting personal information.

Important Security Information – Email Scams

Be cautious of suspicious emails claiming to be from Graces Resort, especially those asking for passwords or other security details. Do not click suspicious links or share sensitive information. If you are unsure whether a communication is genuine, contact Graces Resort using its official contact details.

Data Retention and Policy Updates

Personal information may be retained for as long as necessary to respond to enquiries, manage reservations, maintain business records or comply with applicable law. We may update this Privacy Policy from time to time. Changes will be published on this page.