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Oct, 202631
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Booking, Cancellation and Refund Policies

Reservation Guarantee

Corporate Companies: Reservations for up to 5 rooms are subject to written confirmation through the official email communication of Graces Resort.

Individual Bookings: 100% advance payment is required. The reservation is confirmed after the payment is received.

Group Bookings (Corporate or Individual): An advance payment of 50% of the total reserved rooms and banquet facilities is required. The remaining balance must be paid 7 days before arrival. Additional charges must be settled at checkout by cash or card.

Cancellation Policy

FIT / Corporate Bookings (up to 5 rooms)

  • No-show: 100% retention.
  • Cancellation less than 48 hours before arrival: 100% retention.
  • Cancellation 3 to 5 days before arrival: 50% retention.
  • Cancellation 15 days in advance: No retention.

Group Bookings (more than 5 rooms)

  • No-show: 100% retention on rooms and banquet facilities.
  • Cancellation less than 72 hours before arrival: 100% retention.
  • Cancellation within 31–45 days before arrival: 30% retention.
  • Cancellation 46 days before arrival: Booking charge of INR 20,000.

Wedding and Event Booking Policy

  • The booking amount of INR 1,00,000 is non-refundable, non-transferable and non-adjustable.
  • 50% of the estimated invoice value is payable within 30 days of booking.
  • The remaining 50% must be paid on or before 30 days prior to the function.
  • Additional charges must be settled at checkout by cash or card.
  • Cancellation within 90 days prior to the event is subject to 50% retention on rooms and banquet facilities.
  • Once the booking is confirmed against advance payment, 30% of the invoice value is non-refundable, non-transferable and non-adjustable, as specified in the original booking terms.

Refund Policy

Refunds approved under the applicable cancellation policy will be credited within 7–15 working days. Actual processing time may depend on the payment method and the relevant financial institution.

Before Confirming Your Booking

Cancellation and refund conditions vary according to the booking type and applicable terms. Please review the conditions relevant to your reservation before making an advance payment. If you have questions about a booking, contact Graces Resort before confirming it.